“The single biggest problem with communication is the illusion that it has taken place.” ~George Bernard Shaw~
This is true everyday in the education world…we think we’ve done our best to get the message out and then someone communicates to us otherwise. As part of our core principles, we believe communication and collaboration builds trust. Trust is critical to our work as educators daily. As a parent, you have to trust we are trained and properly certified to teach, to act in a crisis situation, to make educationally sound decisions for each individual learner (your personal treasure)…the list is endless. Likewise, when we are wheeled into an operating room, we have to trust the surgeon and the anesthesiologist have communicated various allergies, reactions, and other medical concerns with each other. TRUST is involved on a daily basis.
My conversations throughout many school days often involve this very issue and usually include some form of misunderstanding on everyone’s part. As we talk through each situation, offer ideas or solutions, and work our way to final resolutions in order to move forward, it is apparent the need to LISTEN first is really the challenge.
We teach our learners to “use your words” to share and “use your brain to really listen” as we communicate and collaborate together each day. Sometimes we miss a critical step but assume we did it; sometimes we just do it all too fast.
It’s important to remember how everyone involved in any situation carries a piece to the overall puzzle…usually, it’s as simple as asking, “Can we talk?” 🙂